Terms of Service


Welcome to ElanzaPK (elanzapk.store). By using our website and services, you agree to the following terms. Please read them carefully before making a purchase.

1. General

  • All content on elanzapk.store, including products, descriptions, images, and information, is for informational purposes and may change without notice.

  • By placing an order, you confirm that you are at least 18 years old or the age of majority in your jurisdiction.

2. Orders & Payment

  • All orders are subject to availability and confirmation of the order price.

  • We accept payments through secure third-party payment providers. Payment must be completed to confirm your order.

  • Prices are listed in PKR (Pakistani Rupees) and are subject to change without notice.

3. Shipping & Delivery

  • We ship all orders with care and in discreet packaging.

  • Delivery times may vary depending on location and shipping provider.

  • We are not responsible for delays caused by third-party delivery services.

4. Returns & Exchanges

  • We offer a 7-day return and exchange policy from the date of delivery.

  • Items must be unused, in original packaging, and with tags intact.

  • To request a return or exchange, please contact us via the WhatsApp button on our store.

5. Refunds

  • Refunds are processed after we receive and inspect the returned items.

  • Refunds will be issued to the original payment method within 3–5 business days.

  • Shipping costs are non-refundable.

6. Complaints

  • Complaints or issues can be reported via WhatsApp.

  • We aim to resolve complaints promptly, fairly, and discreetly.

7. Intellectual Property

  • All content, images, designs, and branding on elanzapk.store are owned by ElanzaPK and protected by copyright.

  • You may not copy, reproduce, or distribute any content without prior written permission.

8. Limitation of Liability

  • ElanzaPK is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • We make every effort to ensure accurate product descriptions but cannot guarantee perfection in color, size, or appearance due to screen differences.

9. Changes to Terms

  • We may update these Terms of Service from time to time.

  • Changes will be posted on this page with an updated effective date.

10. Contact Us

For any questions, complaints, or concerns, please contact us via WhatsApp using the button on our store.