Refund & Exchange Policy


At ElanzaPK (elanzapk.store), we want you to love your purchase. If for any reason you are not completely satisfied, we offer a 7-day return and exchange policy from the date of delivery.

Eligibility

  • Items must be unused, unwashed, and in original packaging

  • Tags and labels must remain intact

  • Returns or exchanges must be requested within 7 days of receiving your order

How to Request a Return or Exchange

To initiate a return or exchange, please contact us via the WhatsApp button on our store. Our team will guide you through the process and provide instructions for sending your item back.

Refunds

  • Once we receive and inspect your returned item, we will process your refund

  • Refunds will be issued to the original payment method within 3–5 business days

  • Shipping costs are non-refundable

Exchanges

  • If you want to exchange your item for a different size or product, contact us on WhatsApp

  • We will confirm availability and guide you on sending the original item back

  • Any price difference will be communicated before completing the exchange

Important Notes

  • Final sale items are not eligible for return or exchange

  • We recommend using a trackable shipping method for returns to ensure your item reaches us safely

Thank you for shopping with ElanzaPK. Your satisfaction and privacy are our top priority.