Complaints Policy

At ElanzaPK (elanzapk.store), your satisfaction is our top priority. We are committed to resolving any issues promptly and fairly.

How to Lodge a Complaint

If you have a complaint about a product, service, or your shopping experience, please contact us via the WhatsApp button on our store. Our customer support team will respond as quickly as possible to address your concern.

What We Will Do

• Acknowledge your complaint within 24 hours

• Investigate and provide a solution, whether it’s a refund, exchange, or replacement

• Keep you informed throughout the process

Important Notes

• Complaints must be submitted within 7 days of delivery

• Please provide your order number and details of the issue to help us resolve it quickly

• We strive to handle all complaints professionally, discreetly, and promptly

Thank you for giving us the opportunity to make things right. Your trust and satisfaction are extremely important to us at ElanzaPK.